Frequently Asked Questions (FAQs)
Welcome to the jaysonstark.store FAQs page! Below are frequently asked questions from customers along with detailed answers. If you can’t find the information you need, please contact us via email at [email protected].
1. What is your return policy?
We are committed to customer satisfaction. You have the right to request a return within 30 days of receiving your order. This allows you enough time to review and ensure that the product meets your expectations for quality and style.
2. What products can I return?
To request a return or exchange, you must meet the following conditions:
Condition of the product: The product must not be worn, washed, altered, or used. The product must be in its original packaging and have all tags intact.
Signs of use: If the product shows any signs of use, we reserve the right to reject the return request.
3. How does the return process work?
To return a product, please follow these steps:
Email Contact: Send an email to [email protected], stating the item you wish to return and the reason. Please include your order number and photos to prove the condition of the item.
Proof of purchase: You will need to provide proof of purchase before we can process your return.
Return address: We will provide you with a return address via email. Please do not send items to the address on the package to avoid delaying processing.
Provide tracking number: Please provide us with the tracking number of the returned package to help us process your return promptly.
4. How long does it take to process a return?
Once we receive your return, we will inspect the item within 5-7 business days to ensure it meets our return requirements.
5. When will I receive my refund?
Once the item has been inspected and confirmed to meet our return requirements, we will issue you a refund. The refund will be made to the payment method you used when making your purchase, and processing time may be up to 30 days depending on the bank or payment service you selected.
6. Can I cancel my order?
You can cancel your order within 24 hours of placing your order. To cancel your order, please email [email protected]. Once your cancellation request is confirmed, we will issue you a full refund. However, after 24 hours, the order will be in the processing stage and we will not be able to cancel it.
7. How long does it take to process an order?
The cut-off time for orders is 6:00 PM (EST) each day. Orders will be processed within 1-3 business days of placing your order. You will receive a shipping confirmation email as soon as your order leaves our warehouse.
8. What are the shipping costs and delivery times?
The current shipping cost for all orders is $6.99. The estimated delivery time is 7-15 days depending on your location and the shipping method selected. Please note that unforeseen events such as natural disasters may affect delivery times.
9. Can I track my order?
Yes! Once your order ships, you will receive a confirmation email or text message with a tracking number and a link to track your package. You can also visit our tracking page to see the status of your order.
10. What should I do if my package is lost or damaged?
We are not responsible for orders lost or damaged in transit. To ensure the safety of your packages, please double-check your shipping address at checkout. If you would like to report an issue with your shipment, please email us at [email protected] and we will assist you.